Need help with Jelly? We’re here for you. The fastest way to reach us is by email — we read every message and typically reply within two business days.
Email us at support@imjelly.com. When reporting a problem, it helps to include your device and OS version (e.g. iPhone, iOS 26) and a short description of what you were doing.
Account & sign-in
Jelly supports Sign in with Apple, Sign in with Google, and email sign-in with a one-time code. If you can’t sign in:
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Make sure you’re using the same method you originally signed up with — Apple, Google, and email accounts are distinct.
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If a sign-in sheet doesn’t complete, try the email option instead, or restart the app and try again.
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Still stuck? Email support@imjelly.com and we’ll help you get back in.
Managing your data
You’re in control of your data. You can delete your account and associated data at any time from within the app: open Settings and choose Delete account. This permanently removes your profile and the signals you’ve added.
Jelly builds your TasteGenome from signals you choose to share — such as a small set of photos you select. Only the photos you select are uploaded; the rest of your library never leaves your device. For full details on what we collect and how we use it, see our
Privacy Policy.
Common questions
What is Jelly? Jelly builds a personal “TasteGenome” — a profile of your taste generated from signals you provide — and uses it to surface taste-based picks.
Why is my profile taking a while to generate? Your TasteGenome is generated on our servers and needs a network connection. It usually takes a few moments after you finish adding signals. If it seems stuck for an extended time, close and reopen the app, or contact us.
How do I change what Jelly uses? Open Settings and choose Connected platforms to review your photo selection and your connected music accounts.
How do I send feedback or report a problem? Open Settings and choose Give feedback. Your report reaches us with your app version and device attached, so you don’t need to describe any of that. You can also email us at support@imjelly.com.
Contact
Email: support@imjelly.com
Ray’s Deli and Supplies, Inc., 38 Keyes Ave, Suite 200, San Francisco, CA.